Question 1

Q: How do I Purchase a cap?

Accepted Answer

A: At Zia Hatmakers, each hat is meticulously handcrafted by a team of two skilled artisans, ensuring exceptional quality and attention to detail. We do not use factories or mass production methods; every cap is made individually in the USA. To maintain fairness in distribution, we use a free-to-enter lottery system during each product drop, giving all customers a chance to purchase our limited-edition hats. The Draw is based on a number of factors including: New Customers, Friends, Family, and longtime supporters. This approach reflects our commitment to an inclusive, customer-focused experience, while maintaining allocations for those who have been on this journey with us since the start.

Question 2

Q: Does Zia Hatmakers offer custom hat orders, and how can I request one?

Accepted Answer

A: Zia Hatmakers occasionally accepts custom hat orders, however, because the team prioritizes preparing batches for official releases, custom orders are limited and not regularly available. If you are interested in a custom cap, it is best to contact Zia Hatmakers directly to inquire about current availability and lead times. The company strives to accommodate custom requests, when possible, but due to production schedules, custom hats are offered on a case-by-case basis rather than as a standard service.

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